Member Article

New appointment will spread the Waymark message

A TYNESIDE-based software house has appointed a sales development representative to introduce its innovative field service management solution to a wider market.

Waymark’s latest product, Wayforce, has been honed and refined over years of development and incorporates a range of features to make the running of any mobile workforce easier.

It is already being used by several regional and national companies, including a major UK logistics company, but the appointment of sales development representative Bernard Petegou will introduce the product to the wider UK market.

“We’re delighted with the response we’ve had to Wayforce and we thought it was time to push our sales and marketing to a new level,” explained Waymark Commercial Director Paul Lofthouse.

“We spent a great deal of time interviewing for the right person, but once Bernard presented his ideas to us, we knew we’d found the right person,” he added. “He picked up the functionality and benefits of Wayforce very quickly and in the few weeks he has been with us has already made a real difference,” he added.

“I’ve found the Waymark team very helpful and supportive,” said Bernard, who was recruited to Waymark having spent four years at Swiftpage in Longbenton. He has moved to Newcastle from Middlesbrough and is thoroughly enjoying his time with Waymark. “They are a young, energetic and ambitious company and I’ve been very impressed by their knowledge and abilities. I’m ambitious myself and I’m very confident we can be successful together,” he added.

Wayforce can manage the schedules of field service teams, keeping track of every member of the team; provide real-time analysis of mobile work status; ensure the right team member is selected for each job; shorten billing cycles; control stock both on vans and at stock centres and speed up admin and data entry.

And through its integrated satellite technology it will prove popular with clients’ customers who can keep a track on exactly where their field service representatives are and what time they can expect a visit.

“One huge advantage that it has over other field service solutions is its ease of use. We can train a whole team of users in all aspects of Wayforce in an hour,” explained Waymark Development Director Jason Hylton-Jones.

“But that doesn’t mean we’ve compromised on functionality, and being cloud-based means that security of the product is tighter and it can be accessed from wherever you can get an internet connection. Obviously there aren’t any server costs either, so the infrastructure costs are drastically reduced,” he added.

Waymark, who have offices in Gateshead and Sunderland, used Microsoft’s Azure cloud platform in developing Wayforce and have received help and direct support from the technology giant.

Waymark was set up seven years ago, and began developing software for utility services. It has since expanded into the education, health, logistics and commercial sectors, working with more than 30 clients, rapidly expanding its workforce in doing so.

This was posted in Bdaily's Members' News section by Paul Lofthouse .