Member Article

MyFirmsApp Celebrates being Named a Finalist in BESMA’s Customer Service Team of the Year Award

‘The standard of entries is formidable and the number of organisations striving for sales excellence is truly remarkable,’ Roger Bradburn, COO, Institute Sales Management, BESMA Awards

Darlington, August 24th, 2018: MyFirmsApp, the global number one developer of custom Apps for Accountants and Bookkeepers, is celebrating being named as a finalist for the first time the highly sought after British Excellence in Sales Management (BESMA) Awards. The company has been shortlisted in the ‘Customer Service Team of the Year’ category.

Organised by the Institute of Sales Management, the BESMA awards are recognised as one of the sales industry’s top accolades with the standard of entries always exceptionally high. Roger Bradburn, COO, Institute Sales Management, described the standard of entries this year as ‘formidable’.

This is an important achievement for the MyFirmsApp team as being shortlisted for such a prestigious award helps to recognise the level of passion and dedication that underlies all its interactions with the 1000 accountancy firms that have a custom App developed by the company. Glen Herrington heads up the team and is committed to ensuring customers receive excellent support and customer service with no ticket system or queues, 24 hours a day and enabling customers to communicate any time in the way they want support.

Glen Herrington, Head of Sales and Customer Success, commented: “We couldn’t be more thrilled to be named as a finalist for such an outstanding Award. It is a real honour to receive industry recognition for the support role we play in providing our customers with what we believe they want; great quality human help, assistance or advice 24 hours a day. It’s just one of the many things that sets MyFirmsApp apart from others in the accountancy software market and customers love the fact that their queries are answered without having to endure a long wait.”

The BESMA Awards are in their 12th year and they seek to reward the efforts of individual sales professionals and teams in driving company performance, as well as recognising the key role of sales in creating a thriving UK economy. The MyFirmsApp team will find out if they have won the title of Customer Service Team of the Year at this year’s Awards ceremony, which is being held at the Grosvenor House Hotel, Park Lane, London on the 26th October. It is the opportunity for the sales profession to come together for an evening of fun and celebration and to reflect on some of the fantastic achievements of the companies, teams and individuals in the sales profession and the overwhelmingly positive impact that the sales industry has on has on the business world and the people who work with in it.

This was posted in Bdaily's Members' News section by MyFirmsApp .