New tech to help airlines connect digital channels with brick-and-mortar operations

Tech company Emerico has launched two new aviation technologies to streamline the travelling experience for air passengers.

The first, V8 Smart Aviation VTM, will serve as a one-stop self-service facility for customers before they board. It will enable ticket purchasing, boarding pass printing, checking in, luggage tag retrieval, seat upgrades and live video calls

Emerico has also developed the V8 Mobile Aviation Companion, which links staff with passengers to transform the way in-flight service and cabin operations are informed during pre-boarding and in flight.

Francis Lai, chief exec of Emerico, said: “We aim to create a seamless experience between digital channels and brick and mortar to give airline companies and airport operators a competitive advantage to improve and enhance the overall air travel experience for the passenger.

“The goal is to turn one of air travel’s most time-consuming and tedious experiences – waiting in a queue – into something hassle-free to give more personal control over their travel experience.”

Azlan Ashari, sales director at Emerico, commented: “The V8 Mobile Aviation Companion […] provides an efficient and technologically advanced solution by providing information to the in-flight crew while in transit, to serve passengers more effectively by using two-way digital communication.”

Emerico unveiled the technology at the Aviation Festival, taking place September 5-7 at the Business Design Centre in Islington.

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