Simpson Group invests £250k into new tech to drive client experience

Point-of-sale printer specialist, Simpson Group has invested £250k in the installation of a new management information system (MIS).

The new MIS installation is the company’s second piece of innovative technology since its management buyout in February, bringing the total of investment to over £1.25m this year.

During the summer, Simpson Group completed the installation of a new Onset X3 Flatbed, supposedly allowing the opportunity to take on new business without sacrificing the high standard of work it is known for.

Anthony Dixon, project manager at Simpson Group, said: “After extensive investigation and value mapping of our current processes, we reached the conclusion that to enable us to achieve the levels of automation we are striving to reach, we needed to partner with an MIS provider that shared the same passion towards workflow integration.

“Ultimately, our customers will benefit from us being able to return enquiries quicker and the improved scheduling should highlight to our teams when we have excess capacity, which could potentially result in orders being turned around even faster.”

Through automated workflows, the system will enable the firm to make smarter decisions, including automating repetitive and mundane tasks, so the team is free to work on more customer-focused activities.

Mark Jerrard, commercial director at Simpson Group, added: “Due to the ever-evolving nature of the print industry, at Simpson Group we have an ethos of continuous investment and improvement to maintain our competitive advantage in the marketplace.

“We are really pleased that we can invest in this technology to increase our customer satisfaction levels and improve our internal processes.”