Tyne Tunnel app
Phil Smith, CEO of TT2 Limited.
Rebecca Wayman

Tyne Tunnel users can now travel 'with ease' thanks to new pay-and-go app

TT2 Limited has launched a new app to help Tyne Tunnel users top up from their smart phones.

The new app - available to download on iOS and Android phones - is available from today (April 8), and aims to enable customers to top up quicker and more conveniently.

It will also allow customers to add and remove vehicle registrations, alongside access to their payment and travel history. The app will allow for account details, and stores previously added information for ease of use.

In addition to customer account details, the app will also provide information on the average journey times for the key river crossing routes including the Tyne Tunnels, Tyne Bridge and A1 western bypass.

Chris Ward, customer operations manager at TT2 Limited, said: “We take customer feedback very seriously, and a significant number of people have approached us asking if we could develop an app to make managing a prepay account more efficient.

“We have taken this on board and are certain the customers are going to be pleased with the results. We are very pleased to be able to offer customers not only the ability to top up efficiently on their mobile phones but also to provide real-time alerts to traffic issues.”

The travel information will be available in real-time, allowing customers to check their journey times before setting off.

An upcoming feature, which will go live in the coming weeks, is a Travel Calculator, which allows the user to input the start and end point of their journey, and the app will calculate the true cost and travel time of the available routes, using data from Google Maps.

TT2 Limited completed a trial of the app with a small number of existing prepay customers last month and is now ready to launch on a wider scale.

Phil Smith, CEO of TT2 Limited, added: “The response from our existing pre-pay customers to participate in the app trial was overwhelming, and indicative that it is certainly something that our customers want.

“The app has been in the works for a while as part of an ongoing project to adopt new technologies at the Tyne Tunnels, and we are delighted that it will deliver over and above what customers have asked for.”

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