Member Article

EdgeTier named as Digital Disruptor 2019

Enterprise Ireland Award recognises most impressive emerging disruptive technology companies

London: EdgeTier, a cutting-edge artificial intelligence company whose technology revolutionises customer care organisation, has won the prestigious Digital Disruptor Award run by Enterprise Ireland, the Irish government trade and innovation agency. The Digital Disruptor Award, hosted at Deloitte Digital’s London office, is bestowed upon companies that are disrupting the marketplace through the innovative deployment of technology.

The finalists included Webio, Data Chemist, VRAI, UrbanFox alongside EdgeTier. The finalists were selected based on their capacity to introduce innovative technologies, with the potential to disrupt their market. Each of the finalists delivered a pitch, depicting how their business’ solutions and technology has the potential to better their unique marketplace.

EdgeTier was recognised by the panel of expert judges for its customer experience innovation. EdgeTier picked up the award for its innovative software that works seamlessly with customer service staff, guiding them through complex customer queries while raising the quality of consumer experience for each of its clients. EdgeTier’s automated agent assistant, ‘Arthur’, uses AI, analytics, automation and machine learning to generate personalised and accurate responses to every customer query. In turn, this drastically decreases response time while delivering better customer service.

This is the second year Enterprise Ireland has hosted the Digital Disruptor Award as part of its mission to help develop a pipeline of cutting-edge Irish companies, with the capacity to innovate the UK marketplace. As the second biggest investor in Fintechs worldwide and the third largest seed investor in Europe, Enterprise Ireland is one of the key driving forces behind the push to increase the adoption of innovative technologies; across a multitude of marketplaces.

Bart Lehane, CTO and co-founder of EdgeTier said: “We’re extremely proud to have been recognised by this incredible award, it’s a true stamp of approval of our product and it validates both our approach and USPs. The UK market has huge potential for us with over 6,000 customer care organisations, so to have the value of our proposition for the UK market recognised by such an esteemed set of judges, is a massive boost for EdgeTier.”

Padraic Geraghty, Senior Market Advisor for Digital Technology at Enterprise Ireland said: “This was our second year running the Digital Disruption Awards and once again, we had a fantastic cohort of companies showcasing the great talent emerging from Ireland in the Deep Tech and Disruptive Technology space. This year’s winner, EdgeTier, truly personified the high standard of Irish Tech companies, and the potential they hold for markets across the globe.”

Last year’s winner, Louella Morton, Executive Director at TestReach said: “Taking part in the Enterprise Ireland and Deloitte Digital Disruptor event last year was a great opportunity for TestReach. We were delighted to be awarded the top prize of Digital Disruptor 2018, as it was a strong validation of how we are disrupting the exam industry for the better. This award has also been a great point of interest for our customers and prospects as they are very keen to embrace new technology.”

This was posted in Bdaily's Members' News section by Enterprise Ireland .