Entrepreneurial accident management group reveals new cloud-based partnership

A cloud provider of voice, video, chat and contact centre solutions has partnered with Activate Group Limited (AGL).

8x8 has teamed up with the vehicle accident management firm to improve customer service and the communication channels available for users.

8x8, a leading cloud provider of voice, video, chat and contact centre solutions, today announced its partnership with entrepreneurial vehicle accident management business, Activate Group Limited (AGL).

With 8x8 X Series in place, the company has a new contact centre capability, which enables it to bring all the disparate systems - outbound, inbound and CRM - together.

Features include speech analytics, which will give AGL insight into all customer interactions, as well as chat and email.

Daniel Woods, head of IT at AGL, said: “In the sector we operate in, it’s vital for us to respond quickly to our customers, sometimes they are stranded on the roadside and need to be able to reach an agent straight away.

“We knew we needed to bring in a system that helped us resolve queries more efficiently and support employees, so they can better understand the customer and have access to the right information at the right time.”

Activate Group Limited (AGL) was founded in 2015, and provides scalable technology and business solutions including risk screening and repair fulfilment through to fleet, insurance and broker services.