Sheffield property developer
Richard Knox, commercial director at EC Outsourcing.
Rebecca Wayman

Latest contact centre in Sheffield could bring 250 jobs to Yorkshire

An outsourcer has opened a new 250-seater site in Sheffield amid major expansion plans.

Headquartered in Boldon - in the North East - EC Outsourcing has recently undergone significant growth with the addition of new clients and new workstreams with existing clients.

The site opened in central Sheffield earlier this week, and could bring up to 250 new jobs to the area. The sales and customer service specialist provides solutions to large energy, gaming and financial brands across the UK and Ireland.

Commercial director, Richard Knox, said: “Following the substantial campaign growth as well as the addition of new clients, our site at Boldon is almost at capacity and it’s time to expand our commercial offering into other regions in the UK.

“Sheffield City Region is home to over 50 contact centres employing over 30,000 people, making it a perfect choice as our next location to drive the business forward.

“We have launched this week with a team of 20 high quality agents, with the aim to increase that number to 100 people by the end of Q1 2020.”

The new site will initially house outbound sales campaigns for some energy brands, which includes energy giant ESB Energy.

Kris Jakobsen, sales director at ESB Energy, added: “EC has been one of the strongest players in our channel this year. This is testament to the management team and the strong relationship we have made quickly.

“EC has made success of both our existing products and our new initiatives this year, which is why we have decided to expand the campaign to a second site in Sheffield.”

The privately-owned company currently employs more than 300 staff.

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