Bolton-based Love Energy Savings smashes through 10,000 Trustpilot review landmark
BUSINESS price comparison expert Love Energy Savings is celebrating after reaching a landmark of 10,000 Trustpilot reviews.
The Bolton-based company also boasts a ‘TrustScore’ of 4.7 out of five and an overall ‘Excellent’ rating with the online customer community.
Love Energy Savings, which aims to secure customers lower price tariffs for their business energy, joined Trustpilot in 2013 and broke through the 5,000 review barrier in March 2018.
CEO Phil Foster welcomed the news and said it highlighted the excellent reputation the firm has in the energy broker market.
“Reaching 10,000 reviews on Trustpilot is a great achievement and I would like to thank all of our team here for their hard work and dedication in making it happen,” he said.
“We thrive on the feedback our customers give us and we are delighted so many have taken the time to put their views online.
“Love Energy Savings always strives to provide superb service and we look forward to reaching 15,000 Trustpilot reviews in the not too distant future.”
One comment left this week said: “I phoned to get prices for my energy bills and spoke with Andy. He has found me a good deal on this.
“But at the end of our call asked me about my water supply and passed me onto a lovely individual called Sameeha. She was very helpful and has saved my business money.
“Both Andy and Sameeha were very helpful and the call was straightforward and easy to understand. Thanks for your help both of you.”
Another customer said: “Very helpful company. Always get us the best deal. Very polite and friendly.”
Mr Foster also called for other online brokers to follow Love Energy Savings’ lead and provide upfront prices for customers looking to switch their supplier.
He said: “It is frustrating that there is still a lack of online price transparency; there is a lot of form filling without the reward.
“Many of the operators are saying, ‘Come to my website and get a price – enter your details and we’ll give you a call’. But they can and should give you a price online first.”
More than 11 million Brits a year use price comparison websites to find the best deals for a host of services.
Mr Foster added: “I’m really hopeful there is regulation of some description around the corner just to keep everyone honest and, more importantly, thinking about the customer rather than just profit.
“There are definitely still some cowboys out there but I do think it’s getting better. People are realising customers are more educated around what a good deal looks like.”
This was posted in Bdaily's Members' News section by Johnny Greaney .