Rebecca Wayman

Seedrs sees successful launch of new startup backing the public sector

Welsh startup We Build Bots has landed a new contract with West Berkshire Council following its successful funding round on Seedrs.

This news comes alongside the launch of ‘Tickit’, a new tool aiming to help save the public sector millions of pounds.

We Build Bots is the creator of customer service automation platform IntelAgent; an AI driven chatbot and voice platform built to improve productivity and turbocharge customer service.

IntelAgent aims to save both the public and private sector organisations time and money by leveraging chatbots, voice assistants and data analytics to handle millions of customer enquiries without the need for human customer service agents.

Julien Williams, applications manager at Carmarthen County Council, said: “We Build Bots have been an excellent company to work with, very flexible on our requirements and very proactive in their approach to ensure their projects and system delivers. So far so good. Diolch.”

Public sector organisations are under constant pressure to cut costs and improve customer services.

At the same time, the UK government’s ongoing digital strategy promises to drive more than £1.8bn in annual savings through increased digitisation and automation within the public sector.

As a result, We Build Bots believes that as the long-term contracts for inefficient legacy ICT systems are expiring. The startup suggests that cloud-based alternatives that are quickly deployed at a fraction of the cost can ‘take their place’.

In anticipation of a larger Series A funding round in 2020, the company hits its £250k target today (November 8) on Seedrs.

We Build Bots is currently backed by Development Bank of Wales and Seedrs following a £700k crowdfunding campaign in 2018.

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