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North East estate agency going for gold

Staff at a North East estate agency are celebrating after being commended as one of the best in the country.

The team at Venture Properties, which has branches across Country Durham, were recently announced as the winner of the British Property Awards 2020-2021 gold accolade for ‘Letting Agent in Darlington’.

Venture Properties director Michael O’Connor said: “Across all of our offices, our staff work tirelessly to provide an excellent service to landlords and tenants which winning this award demonstrates.

“The judges were particularly impressed by the speed and efficiency of our responses to email enquiries, the way staff spoke on the phone, our team’s knowledge of the properties they currently had to rent and on current legislation.”

Judges of the British Property Awards, which assess agencies across the UK against 25 key criteria, undertake a series of mystery shopping exercises, allowing them a customer-eye view of each business and its service.

Michael added: “We were delighted when we got the call to say that our Darlington Lettings team had been awarded gold and outperformed our competitors. The great thing is that different members of the lettings team were all involved, showing that everyone is on the same page.

“The award is a great morale-booster for staff. Darlington lettings, especially, have excelled in the rental market in the town for many years now and we always try to keep improving; this shows the team that this pays off.”

Lettings Manager, Matthew Laverick-Elliott, added: “We are delighted to have won this award. The lettings team here at Darlington work extremely hard and always go above and beyond what is asked of them.”

The latest award is the third that Venture Properties has received in recent years, with the Durham team having also been named the best letting agent in the city in 2018-19 and 2019-20.

Michael said: “The old notion that estate agents are untrustworthy, do nothing for their money, can become quite frustrating when you work for a company like Venture, where you know the staff work so hard and provide exceptional customer service to their clients, often going above and beyond.

“Awards like this are important to recognise that there are agents out there who are providing an excellent service and who can be trusted.

“Our Darlington team always give 100 per cent to their clients, and are constantly looking for new properties to meet demand. There is currently a serious lack of rental properties on the market in Darlington, meaning there has never been a better time for landlords looking for new tenants.”

This was posted in Bdaily's Members' News section by Harvey & Hugo .