Member Article

Solihull businessman Elliott sparkles with ‘diamond’ customer service award

Oven valeting service, Ovenu Solihull, has received a prestigious diamond award in recognition of its outstanding customer service. Owner Elliott Robinson was rewarded for his dedication during the inaugural awards launched by online reviews platform Trustist. For Elliott, who has run the business since 2007, the accolade reflects his own high standards and attention to detail, with Ovenu Solihull attracting more than 390 maximum five-star ratings. He said: “The business is founded on delivering great service and there is no higher praise than glowing testimonials from those who matter most, my clients. “It’s an honour that this has been recognised by Trustist in its Top Performing Franchisee category, and I’m proud to receive a diamond rating. “I’d really like to say a big thank you to our clients because without their positive feedback, I wouldn’t have won this award.” Nigel Apperley, chief executive of Trustist, said: “It is important to recognise that individual franchisees like Elliott plays a huge part in building a good reputation for an overall brand.” Rik Hellewell, the founder and managing director of Ovenu, added: “Customer satisfaction is of paramount importance. “These awards are testament to the fact that Elliott provides a quality service that people trust, and I’m proud of the top-class work and excellent customer service he delivers on a daily basis. These awards are confirmation of that.” Ovenu Solihull continues to accept bookings at its discretion, with the strict stipulation that both parties observe the two-metre social distancing rule, along with guidelines on hygiene and cleanliness. As well as Solihull, the business also covers Olton, Dickens Heath, Shirley, Dorridge, Hillfields, Tidbury Green, Chelmsley Wood, Elmdon, Meriden, Balsall Common and surrounding areas. The Ovenu valeting process involves dismantling key components of an oven such as the door, interior panels, fan, and shelves and placing them into design-registered tank equipment, which uses safe, non-caustic products, leaving the oven in near showroom condition.

This was posted in Bdaily's Members' News section by Natalie Witterick .