Member Article

Gold, Silver and Bronze for Customer Experience! Leading Richmond Lettings Team Win a Hattrick of Awards

The Olympic and Paralympic games in Tokyo may be over, but Parkgate Estates, a leading Richmond based Estate Agent, are celebrating this week. They have just won gold, silver and bronze awards for outstanding customer experience for property lettings in the Richmond area.

James Bennett won the Gold award, Klaudia Osiecka won the Silver award and Susie Hart took the Bronze for a clean sweep in Richmond for lettings in 2021. The allAgent People Awards for Outstanding Customer Experience are awarded every year across the UK to people who gain an exceptional level of customer feedback.

Parkgate believe these awards help to underline their commitment as a truly independent estate agent to change perceptions of working with an estate agent, by constantly striving to improve their customer service and create a positive and memorable experience for all their clients. These latest awards are a great addition to the twelve Best Agent allAgent awards won by Parkgate over the last three years.

Since Parkgate Estates started in 1976, they have always put their clients at the centre of everything they do. Their focus on delivering an outstanding customer experience has been recognised many times, achieving awards for best letting agent 6 times in a row and having achieved an overall 5-star rating on the allAgent site thanks to 305 5-star reviews left by their customers.

Parkgate Managing Director Jonathan Mills commented, “After such a difficult year for everyone with the Pandemic, I am truly delighted and proud that our team have taken all three allAgent People Awards for Richmond this year. We always aim to provide the best professional service, and I think most landlords and tenants appreciate the benefits of being with a fully trained and experienced agent like us.” allAgent’s is the UK’s largest customer property review website, and their free awards platform provides a unique opportunity for estate agents and their teams to be recognised for the level of service they achieve.

Essentially everyone on the allAgent’s directory can be automatically entered into the awards and scored on the quality of the reviews left by their customers. The sheer scale of the awards makes it the ‘UK’s largest free customer awards scheme for the property industry’.

To be eligible for an award, an agent must meet a ‘minimum review target of AllAgent’s 4-star band, which is an average rating of 3.5 or above’. Our three winners have won for the Richmond area based on the number and quality of the reviews that have been left by Parkgate clients.

This was posted in Bdaily's Members' News section by Stephen Moore .