Member Article

Celebrating Apprentice's Success

Smart IT’s Advanced Apprenticeship Program is an integral part of the business and culture, and nothing is more rewarding than to see apprentices thrive and develop. We are delighted that IT Helpdesk Engineer Apprentice Kieran Bell has passed his Level 3 Infrastructure Technician Apprenticeship, achieving an impressive distinction certification, awarded by BCS through QA Apprenticeships. The Infrastructure Technician apprenticeship programme covers a range of practical skills and underpinning knowledge and includes the following components: networking fundamentals, mobile and operating systems, coding and logic and cloud services.

Kieran’s role within the IT Support team is to provide dedicated IT infrastructure support to a key client of Smart IT. This not only includes all the standard first-line helpdesk support but also involves working at the client’s offices resolving on site issues, installing equipment and network tasks. As part of the Advanced Apprenticeship Program Kieran works closely with Smart IT’s senior IT consultants who provide mentoring and additional support and guidance on the more complex IT projects.

“I often travel to the client’s offices to fix issues, carry out installations and work on their network when required. I’m supported by the wider Smart IT engineering team to offer me guidance if something arises that I’m not yet confident in. I’m looking forward to building on my apprenticeship training over the coming months” Kieran Bell, IT Helpdesk Engineer, Smart IT

Smart IT Helpdesk Manager, Andrew Bainbridge is passionate about the Advanced Apprenticeship Program, investing significant time on the recruitment and development of the apprentices. Andrew explains more on Kieran’s journey.

“ There is an ever-increasing need for high quality IT technicians, and we are exceptionally proud to have helped another young person gain the experience and qualifications he needs to forge a career in our ever-expanding industry. Kieran got to experience the nitty gritty of IT on our helpdesk, working with a key client to fix their IT problems, whilst studying for his qualification. Kieran has worked very hard to achieve a Distinction completion in his Apprenticeship and I am sure he will continue to grow into a fantastic engineer in the future.“

From the moment a Smart IT apprentice joins, they’re encourage to get involved, from gaining phone and customer service skills to problem solving and troubleshooting, they immediately become a valued part of the team.

“We are exceptionally proud of the Smart IT Advanced Apprentice Program, we are committed to attracting, developing, and retaining our apprentices. Over the years, many of our most successful engineers have come from the apprenticeship program.

This was posted in Bdaily's Members' News section by Smart IT .