Matthew Neville

Independent outsourcer celebrates “huge” international milestone

Kura, a Glasgow based specialist in customer service outsourcing, is celebrating the anniversary of its fourth year of operation in South Africa after being ranked the number one business process outsourcing (BPO) offshore location for customer service around the globe.

The business has substantially grown in South Africa over the last year, increasing its overall headcount to 800+ across two sites in Durban. Amidst ongoing expansion, Kura also continues to increase its international client base.

Kavir Singh, operations manager at Kura South Africa, commented: “Since the beginning of Kura South Africa in 2018, I have progressed from a team manager up to an operations manager.

“I originally joined a team of 30 people so it’s fantastic to see staff numbers increase rapidly to over 800 heads. I am proof that Kura is unrivalled in developing people.”

Kura provides a range of “technologically advanced” contact centre services and software solutions for some of the world’s most successful brands, making it one of the fastest-growing outsourcers headquartered in the UK.

Brian Bannatyne, CEO at Kura, added: “Working closely with our clients, we spotted an opportunity for growth in 2020 and expanded operations at our site in the wonderful Durban, South Africa.

“The team there is achieving huge success, having received the accolade for the number one BPO offshore location for customer service around the world.

“The rapid expansion in South Africa means that we have greater agility and flexibility to deliver tailor-made solutions for globally-focused customers – it’s at the forefront of everything we do here at Kura.”

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