Partner Article

BACA Systems to expand UK and European presence with KMT Waterjet partnership

BACA Systems, an innovative fabrication solutions provider for the countertop industry, has partnered with KMT Waterjet, a firm that will warehouse service parts and spare parts for UK and European customers.

KMT Waterjet UK is based in Kingswinford in the West Midlands, and is now the single point of contact in these regions for all BACA Systems equipment and hydraulic intensifiers’ parts inquiries, price quotations and sales orders.

“We are excited to be able to provide our customers in the United Kingdom and Europe with the ability to get the spares and service parts they need more quickly,” said BACA Systems President Kevin McManus. “Affording our customers with easier access to parts and shorter lead times, by working directly with KMT Waterjet, will enable them to better maintain and support their BACA Systems equipment over the long run.”

“KMT is pleased to support BACA Systems with navigating the Brexit rules in the United Kingdom as we have an established regional office offering our customer service team, aftermarket parts, and field service engineers to provide assistance to end customers,” noted Jeremy Sweet, President, KMT Waterjet.

McManus added, “Making service parts and spare parts available in Europe and the U.K. is the latest example of how BACA Systems focuses on the needs of our customers. Our customer service is legendary in the stone cutting industry and has aided us in acquiring and maintaining loyal, repeat customers as they grow their businesses.

“From our BACA Systems Customer Care Center, our certified technicians expertly troubleshoot and solve issues over the phone and online,” McManus continued. “Through a secure and proprietary network, they can log into our customers’ computers to troubleshoot any issues our customers may experience. We also offer highly skilled field service technicians that can be dispatched as necessary to help our customers avoid costly downtime. We’re proud of the fact, however, that the great majority of customer service requests are resolved remotely, without requiring a site visit.”

This was posted in Bdaily's Members' News section by BACA Systems .