DCBL appoints new head of operations

Debt resolution firm DCBL has appointed Vicky Felton as its new head of operations, bringing over 25 years of leadership experience from major telecoms brands O2 and Virgin.

Vicky will focus on operational efficiency and early engagement as the business continues to scale.

A recognised advocate for neurodiversity in the workplace, she brings vital insight to support both vulnerable customers and team development.

Vicky joins DCBL’s Runcorn headquarters as the company delivers on its growth strategy.

She said: “It’s an exciting time to join DCBL and help shape its next chapter of success. 

“There is a real family feel here, with a strong focus on supporting people, both fellow colleagues and the people we come into contact with on a daily basis.

“I’m excited about the potential ahead and am committed to delivering meaningful impact as part of the business’s continued focus on leading ethical practice and achieving early engagement. 

“Joining DCBL really appealed to me.

“I love what the company and management team are doing and jumped at the chance to support the business with its growth strategy moving forward.”

Darren Connor, managing director of DCBL, added: “It was clear from the early stages that Vicky was the person we wanted for this role.

“She brings wonderful experience, of course, but most importantly, she brings a mindset that is in tune with what we are trying to achieve as part of our ‘one solution’ philosophy.

“We are the leading provider of debt resolution and High Court enforcement services in the UK, and we need the best leaders in place to hold our market position.

“Vicky is a great fit in that regard. 

“We’re already seeing the benefits of her being in post, and the next few months could be some of the biggest yet for DCBL.”

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