Airport leads the way in passenger care

An airport has been recognised for excellence in passenger assistance.

Newcastle International Airport has earned the highest ‘Very Good’ rating from the Civil Aviation Authority (CAA) for the fourth consecutive year, highlighting its outstanding services for passengers with reduced mobility. 

Of the 28 UK airports assessed by the CAA between April 2024 and March 2025, Newcastle was just one of 11 to secure the top rating.

The airport’s passenger assistance team supported 89,865 travellers in 2024, up from 70,773 in the previous year. 

Investment of around £2 million has improved facilities, including new electric vehicles, dedicated terminal routes and additional staff, while regular collaboration with local disability groups to ensure passengers’ needs continue to be met.

Dean Ward, the airport's director of commercial, said: “We are incredibly proud of the services we provide for our passengers with reduced mobility, and to retain the top rating for a fourth consecutive year is a fantastic achievement. 

“It is a strong endorsement of the hard work and dedication of our teams, who go above and beyond every day to ensure our passengers receive the support they deserve and enjoy the best possible experience when travelling through the airport.” 

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