Six new hires for PPS in Yorkshire

Family-run Yorkshire supplies business PPS has strengthened its operations with six new hires across customer service, delivery and account management.

The York-headquartered firm, which also has a site in Keighley, welcomed the new recruits following a successful year and amid plans for continued growth. 

The additions include three new drivers to support PPS’s two-day delivery promise, and new appointments in both customer service and account management.

New senior hires include Erin Brennan as customer service manager and Rob Gammon as regional account manager. 

Erin said: “I joined this family-run company because of the genuine investment it puts into its people and the strong, values-driven culture that sets it apart. 

“What really stood out to me was reading ‘we’re very good, but we’re not perfect’, on the website – it showed honesty, humility, and a dedication to continuous improvement that I deeply respect.”

Rob added: “I joined PPS as it was clear to me it’s an exciting time in the progression, investment and growth of the company, while it still retains its core values and foundation of what the business has been built on.  

“It strives every day to offer great service and support to its customers, supplying quality products with added value for the customer which are key to success in today’s forever changing and challenging economy and climate.”

The appointments bring PPS’s headcount to 58, with more roles expected to follow.

Rebecca Fitzpatrick, managing director of PPS, added: “It’s a real joy to be adding such a wealth of talent and experience into our team. 

“The recruitment of Adam, Sam and Matthew means we will have the driver capacity for customers to order on whichever day suits them and then receive their order either the next day, or at the very latest, the day after.

“Rob brings over a decade of invaluable experience working with some of the biggest names in the industry and will strengthen PPS’ already market-leading hospitality offering. 

“But look at the bigger picture, with the additions of Erin, Rob and Mia, we’re essentially doubling down on the fact we always want to provide bespoke customer services with a human touch. 

“This isn’t to say we don’t believe in technology and automation, as we have heavily invested in best-of-class technology behind the scenes to enhance our processes, but what we want our customers to know is that they can always speak to a human, who knows their account, their products and what’s best for them.

“Ultimately, these hires–and also any other staff we take on this year–are a key investment in PPS’ customer-centric approach and will play a pivotal role in the business reaching our organic growth targets over the next 12 months.”

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