Sigma Connected appoints new director

Birmingham-headquartered Sigma Connected has appointed Errol van Graan as its new director of operational delivery, overseeing its South African operations.

Errol, who joins from Vodafone where he spent 20 years in senior roles across Romania and Australia, will lead the company’s Western Cape operations. 

He will support offshore campaigns and ensure Sigma Connected maintains the right capabilities and culture for its expanding client base.

Errol said: “Sigma Connected is a business which has a first-class reputation across the BPO industry. 

“My role is to help ensure we can exceed the expectations of our clients’ time and time again, but also make sure we have the right culture, leadership and capabilities to take us confidently into the years ahead.

“I’m an extremely hands-on leader and I have a brilliant team in South Africa who are passionate about being the best every single day. 

“That is a key ingredient but I want to build on our successes and ensure we give our clients nothing but the best professional support, advice and expertise.”

Errol’s appointment reflects Sigma Connected’s commitment to delivering strong operational performance across its global contact centre services.

Mike Harfield, co-founder and chief operating officer at Sigma Connected Group, added: “It’s vital that we have senior leaders with proven and diverse operational backgrounds. 

“Errol joins our team in South Africa with huge experience behind him within the telecommunications sector and his credentials will provide us with a different perspective on client delivery, customer service and ways of working.

“He joins our team during a period of sustained growth as we maintain our reputation as a world-leading outsourcing specialist. 

“As a strong leader, and someone who has operated in complex environments, we’re delighted to have Errol onboard and look forward to him contributing to our success and our reputation in the months and years ahead.”

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