Tembo appoints new head of CRM

Tembo, the award-winning savings and mortgage platform, has appointed Alexander Snapes as its new head of customer relationship marketing (CRM).

Bringing more than a decade of eCommerce and digital marketing expertise, Alexander joins from Bark, the UK’s largest services marketplace, where he led CRM strategy during a period of rapid growth.

Alexander said: “This is such an exciting time to join a fast growing, mission-driven business like Tembo. 

“I’m looking forward to using my skills and experience to help more people achieve the dream of homeownership, while supporting Tembo’s ambition to transform the way the next generation saves and buys their first home.”

Alexander’s arrival follows the recent appointment of Shahi Sattar as director of savings, further strengthening Tembo’s senior team as the business scales. 

Both hires reflect Tembo’s commitment to customer service excellence and growth in the savings and mortgage market.

The company has reported strong performance across both savings and mortgages this year. 

Its expanded leadership team will focus on helping more customers save for and buy their first home, while accelerating the transition of savings customers into mortgage holders at scale.

Richard Dana, founder and chief executive of Tembo, added: “We are delighted that Alexander has joined the Tembo team. 

“His skills and experience will be invaluable as we continue to grow, while ensuring we provide the very best customer experience.”

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