Gentoo promotes talent across maintenance team

Sunderland-based housing association Gentoo has announced a series of internal promotions within its property maintenance team, reflecting its commitment to investing in homegrown talent.

Several team members have progressed from trade roles into more senior positions, highlighting the organisation’s focus on developing colleagues who want to grow their skills and responsibilities.

The promoted employees have each demonstrated strong performance and a clear commitment to making a positive impact for customers and local communities. 

Their progression reinforces Gentoo’s culture of rewarding hard work and encouraging continual development across the business.

Yvette Ramshaw who was recently promoted to an assistant repairs and maintenance manager, said: “I chose a career in property maintenance because I genuinely care about our customers and love making a positive difference in their lives.

“Throughout my time at Gentoo, I've been fortunate to have incredible mentors who have supported and guided me through various challenges. 

“Their advice and encouragement have been instrumental in shaping my career, and I owe much of my progress to them.

“During my 14 years at Gentoo, I've taken on many roles that have really helped me grow professionally. 

“I'm grateful for all the chances I've had to learn new skills and be part of important projects.

“My current role as assistant repairs and maintenance manager seemed out of reach at first since I didn't have a trade background, but with the support and guidance from my colleagues, I've gained the confidence to excel. 

“I'm thankful to them and committed to showing my value within the team.”

Keith Barrass who was recently promoted from a gas engineer to an assistant maintenance manager, added: “I chose to pursue progression within the organisation after working as a gas engineer for just over six years.  

“I believe the experience I have gained whilst at Gentoo and in my previous employment is a great benefit within my current management role.

“On a personal level, the promotion has given me a great sense of pride and achievement, after learning from previous setbacks and never giving up hope.

“Professionally, it has allowed me to gain an insight into how the property maintenance side of Gentoo operates and enabled me to demonstrate my leadership skills.”

By nurturing talent from within, Gentoo ensures its maintenance services remain robust, resilient, and aligned with the needs of the people it supports.

David Metcalf, assistant director of property safety, added: “At Gentoo, we’re committed to providing the best possible service to our customers to ensure they are happy and living in warm, safe, and decent homes.

“Recently, we’ve seen several examples of team members stepping up, taking on challenges, and earning well deserved promotions. 

“These success stories aren’t just about individual achievement; they create a ripple effect across the teams. 

“They show that perseverance, learning, and going the extra mile can lead to real career growth.”

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