PayPlan strengthens leadership team

Debt advice provider PayPlan, which is headquartered in Grantham, Lincolnshire, has strengthened its senior leadership team with the appointment of a new chairman and three executive hires, supporting its next phase of growth.

The organisation has appointed Mark Arnold as chairman, joining from Barclays UK where he was head of savings and mortgages. 

He is joined by three senior executives: Jaco Wilsenach, as chief operating officer; Tim Richardson, as chief technology officer; and Paul Giggins, as operational strategy director.

Mark said: “I’m delighted to be joining PayPlan as chairman and look forward to working with the team through this exciting period of digital transformation. 

“We are committed to meeting the evolving needs of our customers, and we believe that investment in agentic AI, combined with the expertise of our highly skilled advisors, will be truly transformational for the service we provide.”  

Founded in 1992, PayPlan provides free-to-consumer, FCA-regulated debt advice and tailored payment plan solutions, supporting hundreds of thousands of people each year to improve their financial wellbeing. 

The leadership appointments follow strategic investment from Palladian Investment Partners, which will support the expansion of PayPlan’s digital debt advice services.

Rachel Duffey, chief executive at PayPlan, added: “Our core mission at PayPlan is to help people take control of their finances, and as demand has increased, that aim remains the same.  

“Our plan this year is to accelerate the development of our digital services, making it even easier for individuals to access the free advice and solutions they need. 

“We understand that being in debt is hugely stressful and seeking advice takes courage - it is paramount that when someone reaches out to us, we meet them with the right level of service, the right channel and the right message.  

“This year, we will be launching a voice version of our very successful chatbot, SAM, as well as investing in our app, to allow service users to complete their full journey digitally, should they wish. 

“Everyone’s debt journey will be different, and we are committed to ensuring that our digital channels complement our human-led approach. 

“As we invest in preparing PayPlan for the future, I am delighted this experienced group of senior executives are bringing their expertise to the table, alongside our new chairman, who provides unrivalled insight into the financial services landscape.” 

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