RPM appoints operations director and CRM partner

Swindon-based lettings and property management business RPM has appointed industry veteran David Wilson as operations director and shareholder as it enters a new phase of growth.

David brings more than 20 years’ experience across corporate and independent estate agency, having previously held senior roles at Countrywide and Taylor’s.

Alongside David’s appointment, RPM has selected Alto as its CRM partner to support the expansion of its lettings operations.

David said: “I’ve spent most of my career in big corporate environments. 

“They taught me a lot but when you step into building something of your own, you want systems that are slick, compliant and genuinely make life easier. 

“Alto gives us that foundation.

“As soon as you start driving growth, you need visibility. 

“I want to see everything in one place:  landlords, tenants, compliance, prospecting, nurture journeys, property files. 

“I don’t want five different systems doing five different jobs badly. 

“One smooth system that delivers everything was crucial.”

David added: “When people you respect – who are on a similar journey – swear by a platform, you listen. 

“I spoke to everyone, sat through multiple demos, and Alto consistently came out as one of the most comprehensive and sensible options.

“Some platforms want you to start at a high price point from day one. 

“Alto felt like a partner that would grow with us both commercially and operationally. 

“That matters when you’re building something from the ground up.”

The company, which began with a focus on property management, compliance and rent collection, is now expanding into front-end lettings, with plans to introduce a full sales offering in 2026.

Nick Shaw, chief revenue officer at Alto, added: “David’s appointment marks an exciting moment for RPM. 

“His experience, combined with a clear focus on compliance, client experience and scalable growth, aligns perfectly with what Alto is built for. 

“We’re delighted to support RPM as their growth partner as they expand their lettings operation and prepare to launch sales in the year ahead.”

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