Unity appoints director of housing operations

Leeds-based housing association Unity Homes and Enterprise has appointed Sarfraz Hussain as director of housing operations.

Sarfraz joins with more than 20 years’ experience across housing associations, local government and consultancy, having held senior leadership roles focused on housing transformation and resident services.

Most recently, he served as director of major estates at Southwark Council, where he led large-scale estate renewal and rehousing programmes with a strong emphasis on community engagement and service improvement.

At Unity Homes and Enterprise, he will oversee housing operations including tenancy management, repairs and maintenance, rental income and resident engagement across the organisation’s portfolio of almost 1400 homes in Leeds.

Sarfraz said: “Unity has a clear social purpose and a long-standing commitment to supporting diverse communities.

“Its ambition to deliver excellent housing services, while creating wider opportunities for residents, is something I fully identify with.

“Good housing services are built on trust, strong relationships and listening to residents.

“I look forward to working with colleagues, residents and partners to build on Unity’s positive impact in local communities.”

Cedric Boston, chief executive of Unity Homes and Enterprise, added: “I am delighted to welcome Sarfraz to the senior management team.

“He brings extensive operational leadership experience, a strong track record of service improvement and a clear commitment to delivering positive outcomes for residents and communities.

“His experience of leading resident-focused services and delivering change in complex housing environments will be a major asset to Unity as we continue to strengthen services and support local communities.

“As we look ahead to the next phase of our strategic development, his experience and insight will play an important role in helping shape our future direction.”

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