Tunstall appoints head of consumer programme

Technology-enabled care provider Tunstall Healthcare has appointed Shantelle Million-Lawson as head of Tunstall 365, a new direct-to-consumer proposition designed to support independent living and improve care outcomes.

The appointment comes as the business continues its growth and transformation strategy under UK managing director Mark Hindle, with a focus on innovation across health, housing and social care.

In her new role, Shantelle will lead the development and expansion of Tunstall 365, helping to connect health technology, social care and housing services through a more integrated consumer offering.

She joins Tunstall with extensive experience across care, digital transformation and public policy, most recently serving as chief operating officer at the Technology Enabled Care Services Association (TSA).

Her previous roles also include leadership positions within the Department of Health & Social Care’s Digitising Social Care programme, where she helped shape national technology policy for adult social care.

Shantelle said: “Throughout my career, whether working as a care assistant, founding a care technology business or helping shape national policy, my focus has always been on improving outcomes for people and those that support them.

“Tunstall founded our sector, its innovation and technologies created this small but incredible industry where excellent care can meet innovative technology to enable people to live safely. 

“The organisation has a rich and proud history and is now entering an exciting new chapter with a strong focus on people, innovation and delivering better outcomes.

“Our industry has been talking about the need for interoperability and connected care for a very long time. 

“When our industry fails to collaborate and integrate, the individual we are all here for feels the impact. 

“Tunstall is actively and consciously breaking down barriers to enable accessibility to technologies we know can save lives.”

Tunstall Healthcare, based in Whitley Bridge, near Goole and Doncaster, provides technology-enabled care and health solutions that support independent living and help health, housing and social care providers deliver more preventative and proactive services.

Mark added: “We’re building Tunstall 365 around a simple idea – that people should be able to access trusted support, technology and reassurance much more easily, wherever they live and whatever stage of life they’re at. 

“Shantelle is an incredible appointment for Tunstall and for the wider sector, she brings a rare combination of frontline experience, operational leadership, policy insight and genuine passion for improving outcomes. 

“She understands both the challenges people face day to day and the opportunity we now have to use technology differently – in a more connected, preventative and human way. 

“Her appointment is another important step as we continue to modernise Tunstall and expand the role we can play directly with individuals, families and communities. 

“In football terms, this feels a bit like the signing of the season.”

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