Beyond Housing appoints customer experience director

Tees Valley and North Yorkshire-based housing association Beyond Housing has appointed Liz Lamb as executive director of customer experience as it continues to strengthen services for customers across its homes and communities.

Liz brings more than 25 years of experience in customer insight, data strategy, customer experience and operational leadership. 

Throughout her career, she has helped organisations improve services, strengthen customer engagement and develop strategies driven by customer feedback and insight.

She joins Beyond Housing from cardfactory, where she served as director of insight and customer experience, leading customer contact operations and the organisation’s customer experience strategy.

In her new role, Liz will oversee Beyond Housing’s plans to enhance customer experience and ensure customer needs remain central to decision-making and service delivery. 

Liz said: “I’m excited to be joining Beyond Housing with a clear and meaningful purpose. 

“Helping customers and communities succeed and thrive, in homes they want and places they’re proud of. 

“I can’t imagine more important customer outcomes.”

Rosemary Du Rose, chief executive of Beyond Housing, added: “We’re absolutely delighted to welcome Liz to the executive team.   

“Her wealth of experience and strong leadership will bring fresh insights and thinking to the business, as we strive to deliver our strategy and great outcomes for customers.”

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