Target Group appoints product manager

Financial services outsourcing and software provider Target Group, headquartered in Newport and with additional offices in Cardiff and London, has strengthened its product team with the appointment of Fiona Peel as product manager.

Fiona brings more than 20 years’ experience across banking, mortgages, wealth management and financial services operations.

She began her career as a mortgage adviser before progressing into leadership positions at HSBC and NatWest.

She subsequently spent 14 years at private bank and wealth management business Coutts, holding several senior operational and change management roles.

These included head of mortgage operations and, most recently, client journey manager, where she oversaw improvements across financial planning and investment services.

At Target Group, Fiona will help develop the company’s product offering across payments, servicing and collections, with a focus on improving operational efficiency, customer outcomes and scalability.

She will also work across the business to strengthen consistency in its services and support the needs of financial institutions.

Fiona said: “After 14 fantastic years with Coutts, I’m really excited to join Target and work on products and solutions that have a tangible impact on people’s everyday lives. 

“Not only is the proposition really impressive, but the team behind it are experts at what they do. 

“Using my experience in operations within credit and banking, I want to work with this brilliant team to develop our product offering and really demonstrate what we can offer to financial institutions.

“I'm really grateful for the warm welcome I have received. 

“The people at Target are amazing, there’s so much ambition and a willingness to make a real difference for our clients and their customers.

“I want to make sure that comes across in everything we do and in the products and solutions we provide.”

Fiona’s appointment comes as Target Group continues to develop its software and business process outsourcing capabilities.

The company’s fintech platform currently manages more than £21 billion of assets on behalf of clients across the UK financial services sector.

Katie Pender, chief operating officer of Target Group, added: “Fiona brings a wealth of experience across product, operational change and client journeys, as well as a valuable perspective from having worked within major financial institutions. 

“She understands first-hand the challenges our clients are facing and what they expect from technology and outsourcing partners. 

“That insight will be particularly valuable as we continue to strengthen our product proposition, deliver our growth ambitions and ensure we are delivering solutions that genuinely meet the needs of the market. 

“We're delighted to have Fiona on board and I look forward to working with her.”

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