Nexer Digital strengthens specialist teams

Human-centred design agency Nexer Digital, headquartered in Macclesfield and with an office in Cambridge, has strengthened its service design, user research and accessibility teams with six appointments.

Richard Telford, Trisha Mehta and Iestyn Haberfield join as senior service designers, alongside Andrew Wiggan as senior user researcher, Petra Eriksson as user researcher and accessibility consultant, and Eva-Lena Hagqvist as senior accessibility consultant.

Richard brings around 20 years’ experience, including roles with Livework, the Home Office and IKEA, while Iestyn has previously worked with Vodafone Group and Companies House.

Both will support projects for the Department for Environment, Food and Rural Affairs (Defra), alongside Andrew, who will lead research into improving shared business processes across the department.

Trisha joins from the Department for Education's internal policy lab, bringing experience in research-led service development.

Meanwhile, Stockholm-based Petra previously held user research roles at iZettle and PayPal, while Eva-Lena brings accessibility and health research expertise to support clients in the Gothenburg region.

The appointments will increase Nexer Digital’s capacity to deliver complex projects, particularly in the public sector, while helping clients improve services and make digital products more accessible.

Hilary Stephenson, managing director of Nexer Digital, said: “Our clients are often working with complex services that need to meet very different needs. 

“Helping them make meaningful improvements takes a combination of good research, practical design expertise and an understanding of the organisations delivering those services.

“Andrew, Richard, Petra, Eva-Lena, Trisha and Iestyn bring valuable experience from government, financial services and global businesses. 

“They will strengthen our ability to help clients understand where services are falling short and turn that insight into changes that work for all users and the teams supporting them.

“These appointments also give us greater capacity to support existing clients and take on new opportunities. 

“As we grow, we want to keep building the depth of expertise that allows us to deliver thoughtful, inclusive work and lasting value for our clients.”

Want your business, product or service to be seen regionally and nationally? Bdaily helps you get your story in front of the right audience, every day. Find out how Bdaily can help →

Join more than 55,000 subscribers by signing up to our daily bulletin each morning here.