OneDesk is social software that connects employees, partners and customers to the product or service development process. More specifically, OneDesk is a suite of tightly integrated applications including feedback management, innovation and ideas management, help desk, requirements management, project portfolio management, product roadmapping and issue tracking. OneDesk allows you to involve customers, employees and partners in the development process. Connect with stakeholders via Facebook, Twitter, blogs, discussions, and email. Capture customers’ ideas, issues, questions, and leads. Reply to them, and pipe feedback directly into the development process by generating requirements, tasks and issues.
