Member Article

Banana Moon Not Monkeying Around With Customer Service

Banana Moon Not Monkeying Around With Customer Service

Banana Moon are eliminating the monkey business from their orders with the introduction of a new customer portal. The Birstall-based company, which specialises in personalised clothing, has seen productivity rise significantly since the system’s introduction, with five days being cut off their average turnaround time.

The portal, which shows Banana Moon’s trademark mascot “Mo the Monkey” acting out every stage of the order, allows customers to track the progress of their order from the moment it is placed, to the products leaving the factory.

The different steps include the order being placed, the design in progress, the design being ready for proof checking, the clothing being produced and finally the shipping of the product. The introduction of the portal is part of Banana Moon’s on-going pledge to provide the best customer service on the market.

Alex Grace, Marketing Director, said: “Here at Banana Moon we’re completely focussed on making the customer’s experience an enjoyable one. We know that with products like personalised clothing, it’s important to make sure that the customer is kept bang up to date, especially in the design phase. This new portal allows us to add a personal touch to the order, whilst also cutting out the unnecessary phone calls to the customer. This has seen us chop a massive five days off our order turnaround in some cases”.

He added: “I’m sure we’ve all had a stressful online experience and been kept in the dark over the progress of the order. Now with the help of our portal, and of course Mo the Monkey, we firmly believe that Banana Moon customers will have the best possible experience when ordering from us”.

Enquiries

For more information about Banana Moon visit http://www.banana-moon-clothing.co.uk/. You can contact the company on 01924 420 022, via email or follow them on Twitter

This was posted in Bdaily's Members' News section by Jack Oldham .