Member Article

Joined Up Thinking Between IT And The Business

Announcing the itSMF UK’s Service Catalogues and Service Portfolios Seminar taking place on 18th April at The National Motorcycle Museum, Solihull.

London, UK – 20th March 2012 – itSMF UK, the UK’s largest IT service management user group, has announced the next event in its series of UK seminars. Service Catalogues and Service Portfolios will look at the often misunderstood relationship between these two essential elements of service management and the relationship between IT and the business.

Service Catalogues and Service Portfolios takes place on 18th April at the award-winning conference facility at the National Motorcycle Museum, Solihull from 9.00 to 16.00. The event is being sponsored by FrontRange, a leading provider of powerful and affordable IT service management solutions. Key speakers on the day include: Andrew Davies from Unilever, Rob Young from Fox IT, Dr Don Page from Marval and Kevin Holland, a UK Public Sector Consultant.

The seminar aims to help delegates to apply best practice across the lifecycle of their business and still maintain the ITSM prime directive ‘To deliver fit for purpose, fit for use IT services that meet the needs of the business.’ The seminar provides a mixture of practical views, informative presentations and an interactive session that focuses on the value of service portfolio, service catalogue and service level agreements, how they integrate with other core ITIL processes, and how they operate within the IT lifecycle. Attendees will be able to understand what service portfolio and service catalogue management are and how they operate, as well as what the key interfaces and dependencies are between service portfolio, service catalogue and service level management.

Kevin Holland, UK Sector Consultant commented on the event:
“The ITIL publications contain a wealth of information and guidance for effective and efficient delivery of quality IT services. Robust implementation, integration and use of service portfolios, service catalogues, and service level agreements are key to supporting this delivery. The challenge that many organisations face is how to interpret and build on the ITIL guidance to achieve the benefits that are available to them. This seminar will help to address that challenge, by bringing the theory to life using real-life examples of good practice, sharing tips and techniques, and challenging the way that you think about these important ITIL methods.”

For more information about the itSMF UK seminar series, or if you are interested in attending, please contact Teresa Corre at the itSMF UK office on 0118 918 6500 or events@itsmf.co.uk.

For further press information, contact fiona@c8consulting.co.uk or call 0118 900 1134.

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About the itSMF UK Established over 20 years ago, the itSMF UK boasts over 12,000 members, 60 percent of which are from FTSE 100 companies spanning all vertical markets in the UK. The itSMF UK’s raison d’être is to help organisation and individuals deliver operational efficiency, service improvement and best practice and standards in IT Service Management. The itSMF UK connects IT professionals with appropriate knowledge, networks and training programmes to help them better understand complex evolving IT infrastructures. Through the itSMF members can gain and learn from the experience of thousands of their IT peers. itSMF UK members are entitled to significant discounts on the latest ITSM publications and events, including seminars and an industry-leading Annual Conference, plus free attendance at Regional meetings and Special Interest Groups (SIGS). To find out more please go to fiona@c8consulting.co.uk

This was posted in Bdaily's Members' News section by Mark Lillycrop .