Nexus CFO, Chris Yates, MD, John Ellis and CEO Neil McCrossan

Member Article

Nexus Vehicle Rental Geared for Further Growth

Client Satisfaction Survey Shows Year-on-Year Improvement

Nexus Vehicle Rental has reinforced its position as the UK’s leading provider of vehicle supply, outsourced rental management and systems by introducing further service innovations in response to the company’s latest customer survey.

This latest survey shows over 90 per cent satisfaction in all elements of the rental process, with the company’s innovative rental management application, IRIS (Intelligent Rental Information System), also receiving high ratings from over 90 per cent of respondents for ease of use and efficiency. This game-changing system has been fundamental to the impressive growth of Nexus.

The company’s satisfaction survey invited responses from 600 clients and overall results showed a year-on-year improvement, even in areas of the industry traditionally regarded as ‘high risk’, such as claims handling and billing. The results also showed that 92 per cent of respondents were ‘highly satisfied’ with their account management team.

Nexus is now responding to the survey findings by introducing further refinements and enhancements to its processes and bringing its damage, fines and customer service sections into one combined department; increasing efficiency and delivering a more streamlined customer experience.

Overseeing the integration will be newly promoted Supplier Manager, Pritesh Acharya who has led the Nexus damage team for the last three years and has extensive experience in the rental sector. Pritesh is to be supported by new appointment, Richard Sharp, who joins the business with a wide range of industry knowledge and expertise.

Managing Director of Nexus Vehicle Rental, John Ellis said: “We pride ourselves on providing the highest levels of customer service at all times and are delighted to see this reflected in the results of our latest Customer Satisfaction Survey. In an industry sector where the potential for customer dissatisfaction is high, these positive results underline Nexus’ focused and customer centric approach which has been instrumental in our rapid development.

“Having already revolutionised our damage handling unit, Pritesh will work closely with Richard and the other members of the team to spearhead these developments and ensure that we deliver an even higher quality service for our customers. I look forward to seeing the results.”

After recording significant profit and business growth over the last few years, Nexus has recently entered the Sunday Times Profit Track 100 for the first time appearing at number 42, in addition to earlier listings in the 2012 Buyout Track 100 and the 2011 Fast Track 100. The company is also featured in The Daily Telegraph Business Club.

Nexus provides clients with access to more than 360,000 vehicles from more than 1,700 locations across the UK managed through a quality supply chain accessed via the IRIS (Intelligent Rental Information System) software platform.

This was posted in Bdaily's Members' News section by Acceleris .

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