Member Article

CallPro CRM Integrates SYNETY's CloudCall to Boost Capabilities

SYNETY, the cloud telephony software and services specialist, has announced the integration of its CloudCall on-demand business telephony system with CallPro CRM, the hosted call-centric CRM suite.

With CloudCall, CallPro CRM users can now drive advanced telephony functions directly from the CallPro CRM browser, including click-to-dial and auto-dialling, integration of detailed call histories, and the ability to embed complete recordings of calls directly into customer records. According to CallPro CRM, this increases staff performance, enriches the CRM database with full details of voice conversations, and helps to build the most complete overview of interactions with customers.

These features can be delivered in addition to customers’ existing telephony arrangements on a per-user, per-month basis with no upfront costs. Companies using CallPro CRM can also benefit from CloudCall’s ultra-low costs for outbound calls of just 0.75p per minute for UK landline numbers and 2p per minute for UK mobiles, helping to deliver significant savings on communications costs.

Peter Connell, CEO of CallPro CRM said: “As our suite is optimised for sales and outbound-call professionals, integrating SYNETY’s CloudCall means our users can further boost efficiency and sell more. It gives staff easy access to advanced telephony functions, and the call recording and reporting functions provides sales managers with a deeper insight into the performance of individual campaigns, from first contact to completion. The integration was made easy with SYNETY’s API”.

Continually developed over a period of 20 years, CallPro CRM is an established leader in the CRM market. Customers in 35 countries use CallPro CRM’s server infrastructure in Europe, the US and Australia.

SYNETY’s CloudCall API enables the CloudCall set of cloud hosted telephony services to be embedded in almost any customer relationship management (CRM) or sales management application using minimal coding, to support click-to-call capabilities, full call records and analytics, and call recording.

SYNETY’s CloudCall is a fully-featured hosted business communications solution that delivers real cost savings and productivity benefits. The CloudCall Click service enables software integration that works with customers’ existing phone systems, or can be used on its own with the included CloudCall Communicator softphone. It delivers click-to-call and call recording functions integrated into a customer’s CRM, sales or business software.

CloudCall Enterprise operates as a stand-alone hosted PABX service over a broadband connection, using either SYNETY VoIP handsets or SYNETY’s softphone. It can be provisioned within a few minutes and installed, configured and running in two working days, offering a hassle-free alternative to line rentals with a competitive per-user per-month service charge. Additional built-in functions include advanced reporting and analysis on usage and activity by user so that entire workforces can be monitored easily, integrated IVR / Auto-Receptionist to greet and help route incoming calls efficiently and call queuing which allows calls during busy periods to be handled more efficiently.

www.synety.com

www.callprocrm.com

This was posted in Bdaily's Members' News section by SYNETY Ltd .