Partner Article

SYNETY Integrates CloudCall with Sage CRM

SYNETY, the cloud telephony software and services specialist, has announced the integration of its CloudCall on-demand business telephony application with Sage CRM, the leading cloud SMB CRM solution.

The integration with Sage CRM further improves employee productivity by making on-demand telephony services accessible directly from the CRM software. These include desktop click-to-dial, full integration of detailed call histories, and the ability to embed complete recordings of calls directly into contact records for easy replaying and management. This saves users’ time and enhances customer service.

CloudCall can be integrated into businesses’ existing telephony systems on a per-user, per-month basis with no upfront costs, and CRM partners are able to pass on CloudCall’s ultra-low costs for outbound calls of just 0.75p per minute for UK landline numbers and 2p per minute for UK mobiles, supporting significant savings on business communications costs.

Ciber, a global IT consulting, services and outsourcing company and a leading Sage and Salesforce partner, is also partnering with SYNETY to integrate CloudCall into the CRM solutions it offers to customers.

Simon Cook of Ciber UK, said: “Having complete, accurate recordings of customer calls that are easily accessible has, until now, been the missing link in CRM solutions. CloudCall integrates seamlessly with cloud CRM solutions, enriching customer information and giving sales teams much greater insight into their overall sales processes and service delivery, from enquiry to completion. As CloudCall can be deployed quickly on a per-user basis, and delivers real savings on call costs, it delivers an immediate ROI and ongoing benefits. It’s a compelling proposition for any sales-focused business.”

Mark Seemann, CEO of SYNETY commented: “The integration with Sage CRM can help sales teams of any size to boost productivity and supports better internal collaboration by seamlessly adding telephony and call recording functions, giving deeper insights into customer interactions and enhancing service.”

CloudCall is a fully-featured hosted business communications solution that delivers real cost savings and productivity benefits. CloudCall Click enables software integration that works with customers’ existing phone systems, or can be used on its own with the included CloudCall Communicator softphone. It delivers click-to-call and call recording functions integrated into a customer’s CRM, sales or business software.

CloudCall Enterprise is a stand-alone, hosted PABX service working over broadband, using either SYNETY VoIP handsets or SYNETY’s softphone. It can be provisioned within a few minutes and installed, configured and running in two working days, offering a hassle-free alternative to line rentals and a competitive per-user per-month service charge. Additional built-in functions include advanced reporting and analysis on usage and activity by user so that entire workforces can be monitored easily; integrated IVR / Auto-Receptionist to greet and help route incoming calls efficiently; and call queuing which allows calls during busy periods to be handled more efficiently.

This was posted in Bdaily's Members' News section by SYNETY Ltd .