Member Article

What happens to your business telephone calls when the lights go out?

In the business world more and more people are expecting businesses to offer a 24/7 service, whether they’re wanting to buy online in the middle of the night or booking a flight for the very next morning. The point being that access to service and data needs to be available to consumers at the times they want it and because of this, any type of downtime can have a negative effect on a business.

It’s commonplace now for businesses to have a power supply backup system for their computers in the event of a power failure, and with this countries unpredictable and at times torrential weather conditions, it really is the clever option when running a successful business. But what happens to your phone lines when the power goes out?

Speaking to customers is a vital part of what makes for good customer service in business and when this is affected, it can have repercussions that are sometimes hard to come back from. Installing an uninterruptible power supply for your phone means that this need never be a problem.

Many companies forget their phone system and only protect their computer network and servers. So whilst it’s great that data is still available, what happens if your customers need to speak to you?

With an uninterruptible power supply supporting your telephone system, you are protecting yourself from days of possible downtime and having to replace the phone system in the event of a power fail. As we all know, phone systems do not cope well with the power spike you can’t avoid when the lights come back on, which means more disruptions for your business.

We asked Ian Hilton a telecoms advisor at Tech Advance for his opinion on this issue and he told us; “Only last week we had a client with a key site in Swindon crash out of service for a day and a half following a power outage. This left 30 staff with no phones and many clients’ calls failing, which could have been avoided if a UPS had been installed.”

This was posted in Bdaily's Members' News section by Ian Hilton .