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Ison Harrison solicitors enhances client service with ShoreTel

Leeds law firm Ison Harrison has enhanced client service and reduced business telephony costs, thanks to its deployment of a ShoreTel Unified Communications (UC) telephone system from Manchester-based business communications solution provider, Incom Business Systems.

Established in 1978, the Leeds law firm has grown substantially in recent years through mergers, and now employs over 160 staff operating from eight sites across Leeds and the surrounding area. With six different telephone systems in use, the firm needed to replace its expensive to maintain legacy telephony system, which limited efficient staff and client communications.

Based on Incom’s recommendation, the firm has rolled out ShoreTel’s Unified Communications (UC) platform, which integrates staff across multiple offices for simplified internal communications, routing every call effectively and ensuring that no calls are missed. Deploying 20 SIP trunks, Ison Harrison has cut line rental costs, removed inter-office call charges and consolidated the number of lines required, significantly reducing the total cost of ownership for the firm’s entire business telephony needs.

Practice Director at Ison Harrison, Michael Peel, comments, “We needed a feature-rich telephony system that was easy to use and simple to manage, and would deliver immediate cost savings. Our ShoreTel UC platform provides a host of advanced features that make everyday communications faster and more efficient for all our users. ShoreTel’s products are easy to use and have proved popular with staff and our IT support team. Put simply, the ShoreTel UC solution recommended by Incom delivers less complexity, ease of use and a much lower total cost of ownership to Ison Harrison.”

Grant Counsell, Corporate Sales Director at Incom Business Systems, comments, “The legal landscape has fundamentally changed as clients expectations have risen, so our focus is firmly fixed on helping law firms to achieve greater operational efficiencies and competitiveness. ShoreTel UC delivers a cost-effective, manageable and resilient platform that is easy to scale and 100% future-proofed, ensuring that Ison Harrison can deploy additional applications in the future. With mobile working and Bring Your Own Device (BYOD) set to increase across the legal profession, Ison Harrison is ahead of the curve and can gain a competitive edge with their approach to business communications.”

This was posted in Bdaily's Members' News section by Incom Business Systems .