Partner Article

Allianz handles customer claims processing faster with ORIAC

• Allianz signs licence agreement to utilise ORIAC’s Business Process Manager (BPM) software to automate and speed up its claims handling processes

London, 7th April 2015. ORIAC Solutions, the UK’s leading TIA specialist, is proud to announce that insurance company Allianz Insurance PLC is now using its Business Process Manager (BPM) solution to deliver an even better claims service to its direct customers. ORIAC’s BPM is an add-on module to TIA’s insurance administration system, which enables insurers to more effectively run their internal operations. ORIAC’s BPM helps over 500 claims handlers at Allianz to manage claims transactions quickly and easily. Thanks to ORIAC’s BPM, Allianz’s claims teams are now working more effectively and efficiently and workloads are far better balanced. This helps to ensure that customers’ claims are settled quickly and that the whole process is as stress-free as possible.

Jenny Steyn, Business Change Manager at Allianz comments: “In today’s insurance market, where competitors are literally one click away, we have to ensure that we are able to leverage all of the resources available to us. We make every effort to provide our customers with a market leading claims service and to make the claims experience as simple and as fair as possible. Where we deploy ORIAC’s BPM solution it contributes to our ability to deliver that high level of service consistently and efficiently. This makes for happier customers - our ultimate goal.”

Part of the Allianz Group, Allianz Insurance plc offers a wide range of personal and business products. These include property , motor, pet, musical and legal protection insurance. Using BPM, Allianz is able to obtain complete visibility of all the work that has been created, seen and actioned for a claim in one centralised location, even if it was created elsewhere in the TIA policy administration system. ORIAC BPM is easy to learn, use and configure and is aligned to the TIA user experience. Users can also easily understand whether work has been actioned within the allotted timescales and if tasks are nearing their deadlines. A full FSA compliant audit trail of all work items including who worked on what, when it was changed, changed hands or when it was closed, is captured via an Audit Trail Screen.

To summarise key components of the system include:

• Work Overview Screens show all customer work items in one centralised location
• Work Assignment Screens provide administrators with complete visibility and the ability to quickly assign work centrally and monitor
• Work User Inbox Screen shows all work items and which user (or queue) they are currently assigned too.
• Automatic tasks are created via an API and automatic SLA’s are created with agreed deadlines
• Green, Amber and Red colour coding is available for quick SLA visibility

Kevin Wallis-Eade, Director of ORIAC Solutions, comments: “We are committed to helping insurance companies stand out from their competitors in a crowded and price-sensitive market. Members of the ORIAC team have enjoyed a relationship with Allianz since 1998 and know that enhancing productivity is key to the overall effectiveness of its operations. If you are processing thousands of claims and dealing with thousands of customer every day, how quickly and effectively you can do this will be critical to not only the bottom line but it will also contribute to an improvement in policy renewals”

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About ORIAC Solutions

ORIAC Solutions Ltd is the UK’s leading TIA specialist and is recognised throughout the worldwide TIA Community as a primary source of expertise for TIA projects. ORIAC also partners with Salesforce.com, DocuSign and Oracle. ORIAC consultants bring unrivalled levels of TIA standards and best practices and have been involved in 30+ TIA Implementations. ORIAC consultants are regularly deployed to lead complete implementations and to participate in customer-led projects. ORIAC has over 150 years’ cumulative TIA experience covering all major insurance markets including: Direct, Creditor, Affinity and Broker with products including General (Motor and Household) Travel, Commercial, Creditor, Agricultural and Life.

About Allianz Insurance

Allianz Insurance is one of the largest general insurers in the UK and part of the Allianz SE Group, the largest property and casualty insurer worldwide. Around 83 million private and corporate customers rely on Allianz’s knowledge, global reach, capital strength and solidity to help them make the most of financial opportunities and to avoid and safeguard themselves against risks. In 2013, around 148,000 employees in over 70 countries achieved total revenue of 110.8 billion euros.

About TIA Technology

TIA Technology offers the industry’s most flexible and comprehensive integrated suite of core insurance applications for property/casualty and composite insurers. A proven solution with more than 60 customers and 100, 000 daily users in 40 countries, TIA helps insurers across the globe to get closer to customers through operational excellence, superior sales and service and exceptional product leadership

This was posted in Bdaily's Members' News section by Oriac .