Member Article

Coalters named top estate agents in the UK

York estate agents Coalters has been named as one of the best companies in the UK by The Times and Sunday Times newspapers.

The business scooped gold in the Best Single Office Estate Agents in the UK category of the Estate Agency of the Year 2015 awards.

And the celebrations were doubled for the team as the team was also named the Best Single Office Northern Estate Agents of the Year at the ceremony in London on Friday, December 4.

Industry leading judges held Coalters up as a prime example of a modern estate agency writing in their report that the business is “a standout company across all measureable performance indicators”.

They were particularly impressed by Coalters’ “stunning” offices in Ouse Bridge, York, the “well thought out” staff training program and the online reviews that are both “numerous and excellent”.

Managing Director of Coalters, Reuben Barrett, said: “I’m delighted that the team’s hard work has been recognised with this award.

“We are lucky at Coalters to have a fantastic group of people who I know put their all into making our customers experience as good as it can possibly be.

“Having industry experts compare you to your competitors is always a nerve-wracking affair but I have absolute confidence in my team and that the judges would be able to see the effort we put into the business.”

Reuben, who started the business from a spare bedroom at his home in 2007, was himself singled out for praise by the judges who commended his “forward thinking” approach.

The judges said: “The passion and dedication of the forward thinking director, Reuben Barrett, informs the ethical and personable culture at Coalters, and the judges commented on his effectiveness at imparting this ethos to his team.

“He uses an external company to calculate staff engagement and the number of staff who are actively engaged is striking: it is clear that they value the open communication and that they are kept fully informed as to the goals and direction of the business.

“He is fully involved and is unafraid to make changes where required for the good of the business, the team and the clients.”

Reuben said: “The staff we have at Coalters are our biggest asset and making sure they are happy and engaged with the business is absolutely key.

“It is very gratifying that the judges recognise how much we value them and think about them in what we do. However, I would never think that we have a perfect system and we will be constantly striving to make our team even better, and consequently, the customer experience as good as it can be.”

For more information about Coalters visit www.coalters.com

This was posted in Bdaily's Members' News section by Coalters .