Partner Article

NetDespatch eliminates JML Direct’s order fulfilment headaches

Marlow, 31st May 2016 – JML Direct has implemented a fully automated despatch solution from NetDespatch, speeding up the entire order fulfilment and despatch process and eliminating transcription errors that often occur with manual data input.

NetDespatch has provided JML Direct with a streamlined order-to-despatch solution for its online orders placed via the company’s own website, as well as other e-commerce sites including Amazon, Debenhams and Rakuten, and orders taken by high street outlets and some of the biggest retailers in the UK.

Founded in 1986 by John Mills, the small family company has now grown into a global operation. JML Direct developed through consumer exhibitions with exciting live demonstrations of innovative products. Over the last two decades, the company has become a household name and a world leader in retail screen promotions and TV home shopping.

JML Direct despatches around 1,000 consignments every day, comprising a wide variety of goods - from garden accessories and DIY tools to kitchen appliances, cleaning materials and health and beauty products. In peak periods, such as December, this increases to around 3,000 consignments per day - the integrated NetDespatch solution enables JML Direct to simply scale up their despatch operations without any IT restrictions.

“The NetDespatch integration went very well, and their support team was available as needed. Any issues that arose were addressed and dealt with very quickly,” said Wayne Crick, Systems Development Manager, JML Direct. “Having someone with a good technical knowledge was crucial for us, and NetDespatch was able to assist us on all levels, including advising us on best practice. All in all, the implementation of NetDespatch was a good experience from our perspective.”

About NetDespatch:

NetDespatch is the leading SaaS parcel data management platform for postal and parcel carriers such as Royal Mail, APC Overnight, Yodel, New Zealand Post and Asendia. Recognised as one of the top independent Cloud Computing providers in the UK, the platform currently enables carriers to provide more than 130,000 of their business customers in 114 countries with advanced IT solutions to seamlessly integrate ecommerce websites, sales order processing and warehouse systems at point of despatch. Users can print the correct shipping labels, customs documentation and manifests, and automatically pre-advise their arrier of incoming parcels. For more information visit www.netdespatch.com or follow @NetDespatch on Twitter.

Media contact:

Michael Bartley

C8 Consulting

+44 (0)1189 497 750

michael@c8consulting.co.uk

This was posted in Bdaily's Members' News section by Matthew Robertson .