Partner Article

Verint Engagement Management Solutions Earn Multiple Industry Honours

Verint® Systems Inc. has announced that its Engagement Management™ solutions have been recognized with multiple industry awards. These honors reinforce the growing importance of communities, knowledge management and the need for a holistic suite of solutions for omnichannel customer engagement.

Customer Sales and Service World Awards

The 2016 Customer Sales and Service (CSS) World Awards named Verint Engagement Management as a gold winner in its “business, products, upgrades, solutions and innovations” category. The solution set—which includes case management, knowledge management, employee desktop, email management, live chat, co-browse, social engagement, web self-service and communities—was recognized for delivering a unified platform that adds strength and depth to a company’s customer service capabilities and supports the delivery of exceptional, omnichannel experiences through better outcomes with less effort.

CEO World Awards

Verint’s Telligent Community™ received the gold honor in the 2016 CEO World Awards, a program that acknowledges the world’s best in leadership, innovation, organizational performance, new products and services. The solution received the award in the “new products, upgrades and innovations in information technology software” category, where it was recognized for providing complete community applications for customer and employee collaboration and engagement via mobile application and browser formats.

CUSTOMER Magazine’s CRM Excellence Award

Verint Knowledge Management™ was selected by CUSTOMER magazine as a recipient of its CRM Excellence Award based on the solution’s ability to help extend and expand customer relationships. Using context to deliver the right knowledge to users in the contact center and to customers through self-service channels, the software provides employees with the tools they need to deliver exceptional service, heighten first-contact resolution, improve the consistency and quality of answers, enhance compliance with regulations and company processes, and reduce staff training time.

“Consumers have made it clear that they value easy access to information in order to self-serve, collaborate with others, and gain rapid responses to the information and answers they seek. That’s why it’s become more important now than ever for organizations to simplify customer service complexities to deliver seamless interactions and better outcomes with less effort,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions™. “Verint’s best-in-class Engagement Management solutions address this reality head on by driving collaboration and integrating knowledge, data, process and channels, while enhancing engagement and customer experiences through personalized, consistent and contextual service.”

This was posted in Bdaily's Members' News section by Marije Gould .