Member Article

Consumer complaints resolution site Resolver to invest in AI after raising £2.9m

London-based consumer complaints website Resolver.co.uk has closed a £2.9m funding round as it looks to capitalise on significant growth and invest in the latest technologies to speed up case resolution.

The funding round in Resolving Limited, which is the parent company of Resolver, included participation from Draper Esprit and Touchstone Innovations, which announced it had committed £1.1m to the site.

Across its website, Android and iOS apps, Resolver allows users to quickly sign up and raise a case with around 30,000 businesses on the website’s database.

Since it was founded in 2014, the consumer rights website has now grown to over 665,000 registered users, boasting 10% month-on-month growth and claims to have resolved over £80m-worth of issues ranging from travel and flight delays to banking charges and telecoms refunds.

As a result of this latest funding round, Resolver has said it will look to grow its team and invest in artificial intelligence (AI) and machine learning technologies to help it automate some of its procedures and, ultimately, help to increase the speed at which cases are resolved.

Jon Edington, Director of Technology Ventures, Touchstone Innovations, said: “Resolver is working to transform consumer rights and complaint resolution by automating the process for the benefit of both consumers and businesses.

“The Company has made fantastic progress since its creation two years ago and we are delighted to back founder James Walker and his team.”