Partner Article

Synergy Debuts Scripting and Process Optimisation Solutions

Workflow engine provider demoes integration with the Genesys Customer Experience Platform

IPSWICH, UK– May, 2017 – Synergy, part of the Yonder Digital Group, will demonstrate its scripting and process optimisation solutions at CX17, the industry’s premier customer experience event. Taking place May 22-25 in Indianapolis and June 7-9 in Brussels, CX17 is organized by Genesys, the global leader in omnichannel customer experience and contact centre solutions. CX17 combines the best of G-Force and Interactions in its debut year since Genesys completed its late 2016 acquisition of Interactive Intelligence.

As a bronze sponsor, Synergy will have a presence in the Partner Pavilion for the duration of the show. Our sales and technical experts will be on stand B03 to demonstrate the functionality of our solution and the integration with Genesys. Synergy will show how its solution combines with the Genesys Customer Experience Platform to enable organizations to discover, research and connect with a broad range of customer experience applications, integrations and services that address their unique customer needs.

“Having been partners with both Genesys and Interactive Intelligence for a number of years, we are really excited about what the future holds for the Genesys Customer Experience Platform. Synergy itself is a result of the evolution of global scripting solution, CallScripter, and a significant merging of contact market leaders in the UK, which formed The Yonder Digital Group,” said Kevin Ellis, Chief Synergy Officer. “CX17 creates the ideal opportunity to showcase our latest offering and our compatibility with PureEngage, PureConnect and PureCloud by Genesys.”

“As a key participant at CX17, Synergy is contributing to an exciting agenda focused on leading transformation in the customer experience industry,” said Jim Kraeutler, vice president of the Innovation Group at Genesys. “We are proud to have our AppFoundry partners like Synergy leveraging the Genesys Customer Experience Platform in creative ways to help organizations better connect employee and customer conversations on any channel, every day.”

CX17 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of CX to provide the human touch in a digital world. Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.

Join the conversation on social media at #CX17INDY and #CX17BRUSSELS.

About Synergy

Synergy is a highly configurable workflow engine combined with a unified desktop module enabling non-technical people to design and deliver exceptional customer experiences. Via integration with CRM, back office applications and contact centre platforms Synergy becomes the ‘glue’ that increases your employee productivity, ensures compliance and provides you with insight into where refinements are needed along with the ability to deliver change rapidly. Synergy can be your single point of capture for all data related to customer facing processes enabling you to increase performance and deliver transformational change. Visit www.synergythesolution.com for more information.

Media Contact:

Elizabeth Brabner

lizzy@yonderdigitalgroup.com

+44 (0) 1473 321804

This was posted in Bdaily's Members' News section by ThoughtSpark .