North Shields care home one of first ever to use revolutionary feedback app

Appleby Care Home in North Shields is one of the first care homes in the UK to use a new app-based feedback system, giving senior leadership instant information about the quality of the home.

Operated by Larchwood Care, Appleby has reinforced its commitment to operating at the highest standard by introducing the ‘How Did We Do?’ app to enable families to raise concerns or praise excellence.

The feedback is shared immediately with members of the company’s senior management team, so that positive comments can be passed on to staff, and calls for improvement can be acted on straight away.

Edzon Estudillo, Appleby’s home manager, said: “By introducing this easy to use app that prompts an urgent response from our senior managers, we feel that we are pioneering a new way for care homes to continuously improve.

“The app is free to download, and we have a tablet in the reception area to encourage any visitors to give instant feedback, even if they do not wish to download the app themselves.”

Don Tatham, whose mum is a Larchwood Care resident, was happy to have a call from the CEO just minutes after submitting his feedback.

Don commented: “The first time I used the app to highlight a concern, I was called by the chief executive personally on a Saturday afternoon.

“He said someone would be at the home on Monday to resolve the matter and there was.”

The ‘How Did We Do?’ app is available from the App Store and Google Play.

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