Rapid growth for customer engagement firm with threefold revenue increase

Customer engagement data specialist Thunderhead has expanded its workforce by 40 per cent after seeing its revenue and customer numbers triple in the last 12 months.

Based in London, the company specialises in delivering AI-driven customer engagement insights, using its self-developed ONE Engagement Platform technology to capture real-time data.

As a result of the rapid growth and new partnerships, the firm has expanded its global operations by opening a new data centre for Asia Pacific and a new European office in Munich, as well as hiring new staff.

Glen Manchester, Thunderhead CEO and founder said: “A once-in-a-generation transformational shift is playing out as brands… shift from the outdated inside-out siloed approaches that consumers increasingly dislike and distrust, to customer-centric engagement powered by closed-loop conversations and journey orchestration.

“We are reaping the benefits of being the pioneer of cloud technology for engagement and journey orchestration, and have become the industry benchmark. Together with our partners we are continuing to scale our organization to help our clients master this transformational opportunity.”