Leeds software firm boosts customer satisfaction for new banking app

Financial crime and compliance software firm TruNarrative has been appointed by banking app Tally to enhance its customer onboarding and identity verification processes.

Tally is the first banking app to offer consumers an alternative physical asset currency for everyday spending through platform and debit Mastercard®, like a regular bank account. Tally is not a cryptocurrency.

Tally chose TruNarrative’s platform solution to complete its customer onboarding journey, enabling Tally to build bespoke journeys for its clients.

John Lord, CEO of TruNarrative, said: “In a world of fiat and crypto currencies effectively being promises rather than assets, Tally has a really interesting and groundbreaking idea.

“We’re looking forward to helping the company build its very innovative business model.”

The company’s services all are said to integrate via the TruNarrative’s single Application Programming Interface (API), which interfaces with Tally’s smartphone app and systems.

The solution will equip Tally with a customer onboarding process that can be adapted to future compliance and industry requirements.

Changes to the customer journey and case management can be done in the TruNarrative platform’s interface. Overall, TruNarrative’s platform could enable Tally to manage its overall client onboarding strategy, as well as case and exceptions management.