New deal behind startup launcher set to improve business services

A comparison service for business has signed a new deal to improve services for its customers.

Bionic, which funds and launches startups, has selected Natterbox’s telephony platform to unify and streamline its customer sales and service.

Natterbox’s cloud-based system is said to be 100 per cent embedded within Salesforce, meaning data from phone calls can be captured and reported on more accurately - helping Bionic turn more leads into business.

Bionic works to save UK businesses the time and frustration of sorting out their business essentials, and works with comparison website brands to ensure SMEs get the best deals on their energy, insurance, broadband and finance.

Tom Crockford, CFO of Bionic, said: “Voice is a critical part of our customer experience and, as we upgraded our systems, the need for a trusted, efficient telephony partner was a priority.

“The Natterbox team really impressed us with their implementation approach, always ensuring clarity on what they planned to deliver, and they then hit every milestone.

“We’re already seeing much better data capture and we’re excited to further integrate the platform as we continue to grow and expand.”

Bionic selected Natterbox for its unified phone system that can be easily replicated across the business. Natterbox will help Bionic successfully filter through all the calls from both customers and partners, thanks to features such as automatic skills-based routing.

Neil Hammerton, CEO of Natterbox, added: “It is great to be working with Bionic, a company that values human interaction over the phone and its importance in the communication mix.

“At Natterbox, we understand the crucial need to deliver a technology that is easy and straightforward to use, but to also be a trusted partner to the businesses we work with.”