Darlington Building Society announces "major" investment in its digital services

A north east building society has announced a “major” investment in its digital banking services.

Darlington Building Society has partnered with fintech company ieDigital to help customers open accounts online, provide self-service mortgage options, and enhance their banking security.

Darlington Building Society’s chief operating officer, Chris Hunter said: “Investing in a new platform to digitally serve our customers is further evidence of our ‘members first’ strategy, which is contributing to solid growth in 2021.

“Enhancing our digital banking facilities for savings and mortgage customers, in conjunction with ieDigital, positions the Society for scalable growth. At the same time, it provides those of our members who want a digital service with the option to transact their way.

“The pandemic showed the importance of resilience and flexibility in how we serve members. We’re proud that we chose to keep branches open, expand our customer care team throughout the crisis, and maintain the high level of service our members are accustomed to.”

Commenting on the partnership, Jerry Young, CEO of ieDigital, said: “We’re delighted to partner with Darlington Building Society to help the Society extend its reach to savers and mortgage customers across the UK.

“Investing in Darlington Building Society’s online services is a recipe for scalable growth, while at the same time supporting the customer service excellence and member-focused ethos that the Society is renowned for.”

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