Member Article

Limitless celebrates landmark year with record GigCX Expert sign-ups

SAN JOSE, Calif. & LONDON, 5 January: GigCX platform provider Limitless is celebrating a landmark year of company growth, including a listing in the Financial Times’ prestigious Tech Champions project, which identifies unique companies using technology to meet today’s business challenges. Limitless also won a 2022 Gold Stevie® Award in the Sales or Customer Service Solutions Technology Partner of the Year category.

After a successful 2021 and Series B funding round which raised $10M, the company announced in early 2022 that it had appointed well-known customer management, channel, and technology industry leader, Michael Havard to help advance the fast-growing company’s next stage of expansion with Limitless co-founders Roger Beadle and Megan Neale. Havard brings to the role 30+ years leading and growing businesses in the CX industry and is focused on helping GigCX to be a real differentiator of value that drives brand loyalty and engagement.

Limitless’ product development has accelerated and the company is expected to make several product announcements in the first half of 2023, with new developments around voice GigCX. In 2022 the company released new capabilities on the GigCX Platform to support GigCX Experts in community environments as well as embedded translation capabilities to help support a very wide set of languages. The company is looking at a period of accelerated growth in 2023 as it continues to sign on new customers in addition to its existing long-term list of multinationals, which are increasingly sending more traffic to their GigCX Experts.

Limitless also added Chief Customer Officer Iain Regan to its senior leadership team. Iain has already made great strides in expanding the GigCX footprint within existing Limitless customers, including the global expansion of US-based operations inside a major entertainment company.

The year also saw the launch of the third annual GigCX report, The Inevitable, Explosive Rise of GigCX, which features both research and commentary from some of the leading CX experts globally, as well as statistical data surrounding the company’s GigCX Expert base. The report data showed that CX leaders are open to using GigCX platforms to enable alternative resourcing models, and that GigCX Experts are immensely dedicated. It was found that 90% of experts felt GigCX has improved their lives, 83% said GigCX has had a positive effect on their mental wellbeing, and 96% said that they will continue to do GigCX work for the next 12 months.

Mike Flannagan Corporate Vice President at Microsoft said of GigCX, “As I’ve spoken to industry peers, I’ve seen the confidence level of GigCX go up. Leaders are realizing that it can be a long-term and sustainable part of the way that they think about their overall staffing and coverage plans. It’s no longer a pilot or proof of concept: it’s a concrete idea that companies are incorporating into the future of work.”

Limitless also saw a significant rise in GigCX Expert interest from talented brand advocates the world over, proof that the gig customer service model is popular among the customers of brands that are using the gig economy to provide unique elasticity in customer service and an additional resourcing pool.

Limitless CEO and co-founder Roger Beadle said: “GigCX has more applicability today and in the years to come than it ever has. It’s proven workforce mode is appealing to today’s labor force. GigCX Experts represent the brands that they love, and they are really embracing these organizations and providing exceptional customer service for them. The GigCX Platform enables GigCX Experts to do everything traditional agents can do so that brands really win when it comes to the specialist skills their GigCX Experts have: no one knows a product better than an everyday user of that product.”

Limitless CIO and co-founder Megan Neale said: “With talent shortages and economic volatility, it’s clear that large enterprises are looking at better ways to resource for customer service roles. GigCX works for these companies as they can work with one partner globally and have local operating models where needed. Our platform currently supports customers in more than 50 countries, and is helping these companies to provide personalized, localized support handling fluctuating volume and delivering excellent value.”

This was posted in Bdaily's Members' News section by Lucy Jefferson .