Newcastle customer service specialist to create local jobs following contract win

Kura, a customer service outsourcing business, will create new roles in the North East following its appointment by Leeds Building Society, the fifth largest building society in the UK, which provides a range of mortgages and savings accounts.

From February 2023, Kura will provide insourced customer services based at the Leeds Building Society office in Cobalt Business Park, Newcastle.

Brian Bannatyne, chief executive at Kura, commented: “We are delighted to be partnering with Leeds Building Society using our financial sector experience to deliver first class services to its customers.

“At Kura we do things differently from our competitors, and our unique culture and approach to developing people were a key differentiator in our selection as a partner. We know that our people in the North East will deliver outstanding CX results for Leeds Building Society and strengthen its service to customers.”

For more than 15 years, Kura’s advisors have provided inbound and outbound call handling services to several businesses operating in the financial services industry. This appointment further cements Kura’s reputation for delivering excellent CX support within the sector.

Kelly Shippen, head of contact centre customer division at Leeds Building Society, added: “Finding the right partner who cared as much about its people and its customers as we do was a big ask, yet Kura demonstrated how its ethos aligns so well to our ways of working.

“The behaviours we expect from our colleagues at Leeds Building Society are very similar to Kura’s and the open, and transparent way the Kura team engaged with us made it a relationship I was excited to begin.

“It’s clear that Kura has great recruitment, training, and development programmes and this gives us confidence that they’ll look after the Society’s customers to the highest standards.”

By Matthew Neville – Senior Correspondent, Bdaily

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